We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of denims.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.78 out of 5 based on 18 customer ratings
18 reviews
100% of buyers enjoyed this product!
5 stars
( 14 )
4 stars
( 4 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Customer –
Well received.
Rated 5 out of 5
s***e –
Nimi
Rated 4 out of 5
Customer –
It’s comfortable because the waist gas plate is stretched. I need to order one more waist size.
Rated 5 out of 5
s***r –
We can buy good shoes at a low price I want to recommend to everyone ~!!
Rated 4 out of 5
s***r –
It’s an advantage. It’s a good thing that there’s a little bit of spandex. Weakness. 1. The missings are not so good. 2. The size is not correct. The waist is large, and the thighs and calves are small. I want the measurement to be measured and displayed in standard size. 3. I want the material components to be displayed in more detail.
Rated 5 out of 5
d***r –
Cheap price is better than expected
Rated 5 out of 5
9***r –
good
Rated 5 out of 5
4***r –
All right.
Rated 5 out of 5
창***조 –
The size is a regular size. It is easy to move because it is a Span, and it is judged to be more expensive than the amount.
Rated 5 out of 5
n***e –
When the dog is free, the Mura
Rated 5 out of 5
한***r –
I don’t mind. I ‘ve been wearing it for about two days.
Rated 4 out of 5
a***r –
I have one meal and I can wear it comfortably, but I want to recommend the style.
Rated 5 out of 5
s***r –
I have a waist of 86cm, but I ordered a big one because of my thighs. But when I try it on, it’s soft and there’s no discomfort peculiar to jeans. This is cost-money crazy. It’s so nice.
Rated 5 out of 5
k***k –
More than a product called classic jeans, which is dug in Ali… It is slightly longer and… It is a very slightly larger product… It feels perfect when wearing my clothes
Rated 5 out of 5
Customer –
I received this product in 5 days. I am satisfied except that the right pocket is slightly burned. When I turn to the translation, the latter part is like this.
Rated 4 out of 5
이***r –
It’s nice and comfortable. I like the design. If you order the dimensions, it’s right.
Rated 5 out of 5
E***g –
The item is not bad, but being elastic waist is big order two sizes less, shipping is super fast and serious seller I recommend thank you.
Rated 5 out of 5
M***n –
Size problem due to cutting …. But quality pants ….
Customer –
Well received.
s***e –
Nimi
Customer –
It’s comfortable because the waist gas plate is stretched. I need to order one more waist size.
s***r –
We can buy good shoes at a low price I want to recommend to everyone ~!!
s***r –
It’s an advantage. It’s a good thing that there’s a little bit of spandex. Weakness. 1. The missings are not so good. 2. The size is not correct. The waist is large, and the thighs and calves are small. I want the measurement to be measured and displayed in standard size. 3. I want the material components to be displayed in more detail.
d***r –
Cheap price is better than expected
9***r –
good
4***r –
All right.
창***조 –
The size is a regular size. It is easy to move because it is a Span, and it is judged to be more expensive than the amount.
n***e –
When the dog is free, the Mura
한***r –
I don’t mind. I ‘ve been wearing it for about two days.
a***r –
I have one meal and I can wear it comfortably, but I want to recommend the style.
s***r –
I have a waist of 86cm, but I ordered a big one because of my thighs. But when I try it on, it’s soft and there’s no discomfort peculiar to jeans. This is cost-money crazy. It’s so nice.
k***k –
More than a product called classic jeans, which is dug in Ali… It is slightly longer and… It is a very slightly larger product… It feels perfect when wearing my clothes
Customer –
I received this product in 5 days. I am satisfied except that the right pocket is slightly burned. When I turn to the translation, the latter part is like this.
이***r –
It’s nice and comfortable. I like the design. If you order the dimensions, it’s right.
E***g –
The item is not bad, but being elastic waist is big order two sizes less, shipping is super fast and serious seller I recommend thank you.
M***n –
Size problem due to cutting …. But quality pants ….